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Guardian captures six awards for excellence at Honeywell convention
Guardian Protection Services (GPS) claimed several of the top awards at this year’s Honeywell/First Alert Professional Dealer Convention in San Diego, Calif. The convention, held Nov. 21-22, brought together industry leaders from around the world to review new products and discuss the future of the industry
Community Service Award
This award was presented to Guardian for its outstanding community service programs. Each year, Guardian employees work to make a difference in the communities they serve by voluntarily contributing their time, money and skills to those who need help most. Among Guardian’s community service efforts in 2009, one example stands out. Two branches – GPS Pittsburgh and GPS Baltimore -- participated in ABC’s Extreme Home Makeover Home Edition. For the Pittsburgh-based makeover, the GPS Pittsburgh branch teamed up with Montgomery and Rust, Inc. to pre-wire the makeover home, located in Penn Hills. Guardian donated the labor as well as an intercom system and materials for the distributed audio. For the Baltimore-based makeover, the Baltimore branch worked with Dan Ryan Builders and contributed $40,000 in security and home technology equipment and labor.
Life Safety Award
This award recognizes Guardian’s outstanding efforts in sharing First Alert Professional's life safety materials with every customer and for the dedication of its sales team to the overall principles of life safety. Central Monitoring Station employees are at the heart of this commitment. This award recognizes Central Station’s effectiveness in responding to, and handling, alarms quickly and appropriately, resulting in the protection and saving of lives and property.
Customer Service Excellence Award
Guardian received this award for providing exceptional customer service on a daily basis. With approximately 50,000 calls coming into the Customer Service department each month, it’s an amazing accomplishment. What’s even more amazing is that the department answers 85% of customer calls within 20 seconds! Prompt service and active follow up on any customer issues or questions earned the department not only this award but also a loyal customer base and continued customer referrals.
Circle of Excellence Award, Sales Leader of the Year and Marketing Excellence Award were also achieved.
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