Testimonials

I called and Kirk came out the very same day. We talked about security systems from top to bottom. He spent about 2 hours with me. The installer came out as planned and all went very well. The system is working great and I really feel at peace with the system.

Rick P – Lebanon, IN

Mr. Kirk Booher, met with me during an evening appointment, stayed until all of my questions were answered. Also met with me during a weekend.

John K – Indianapolis, IN (Northwest)

They were very professional, thorough, and explained everything.

Dr Fred and Toni W – Carmel, IN

The overall experience was good. They were very professional and the work was done well.

Leslie F – Carmel, IN

They are great. They came out and gave me a good quote. The price included the installation and the monitors, etc... I have not had any problems with them. I give them all A's across the board.

Michael R – Indianapolis, IN (Butler Tarkington Area)

Kirk was very responsive and professional. Great communications, highly informative and knowledgeable. He impressed my wife who was skeptical and hesitant about signing up for alarm services. She was the on who said, sign us up even though she had stated up front that we were simply taking bids. Communications between the installer and my wife & myself were quite good. Kirk returned on schedule to do a hands on demo of the system and answered all of our questions regarding operations and maintenance. We feel that we will get good service and that we have made a quality purchase for services. All together I'd say Four Thumbs Up.

Kurt S and wife – Indianapolis, IN  (East)

I love the alarm

Jenny P – Indianapolis, IN (East)

We have set it off several times accidentally and they call immediately. They have a really good response and if they don’t get anyone they will send the police. They have good stickers and yard signs.

We had just gone live and the day we left for Florida our house was broken into in the middle of the afternoon. The robbers tore out our electrical box, but luckily we have a battery back up to our alarm. They didn’t take anything as a result of our alarm. We will continue service with them.

Bettylynn H – Indianapolis, IN (NorthEast)

They had a good system and were fairly priced too. I had some issues at first with the system, but it really wasn’t their fault. It was the way that the signal was running, but they had taken care of it anyway.

Cary S – Noblesville, IN

Guardian came out within a day of asking for an estimate. They scheduled us within a week of accepting that estimate. The technician that installed the system was courteous as well as the guy who represented the company (Kirk). It went well overall.

Elinore B – Fishers, IN

They signed us up for security monitoring at a rate that was less expensive than ADT and was willing to fix a bad sensor at no charge. Rep was very responsive and delivered as promised. Great experience, highly recommend.

Brian L – Fishers, IN

Bam! A bright flash in the bedroom and a clap of thunder. Knew we were in trouble when the power went out. Ventured out in the rain and saw the chimney in pieces. All electrical systems fried. Our alarm company had for years been trying to have us replace our 30 year old key switch system. This provided the opportunity. Called a number of companies for estimates - including our current provider ADT (see our report on ADT). The best estimate was provided by Kirk Booher at Guardian Protective Services. Excellent presentation of the product, thoroughly professional demeanor, and exhibited wide knowledge of the complexities of re-installing a whole house wired system. We did purchase some upgrades, and their cost and function was thoroughly explained. The appointment for installation was made and kept on time. The job extended to a second day because of the complexities of the old system's wiring. Both installers were proficient, clean, and were especially responsive to our questions. The system is up and running perfectly and a much better deal than was provided by ADT.

Dr. Robert M – Indianapolis, IN (Northeast)

Everything was handled in a professional manner. Installation went smoothly, and Kirk Booher was very well informed and knowledgeable about the system. He took his time to explain and go over options both before the agreement was signed and after installation.

Beverly P – Carmel, IN

Kirk came out and was very flexible. He did a good job. He came out late on a weeknight because that is what worked best for us. He didn't oversell.

Benjamin H – Indianapolis, IN  (North)

From start to finish I was extremely satisfied with the knowledge, and the professionalism shown throughout my jobs completion!  I have used this company and this contractor several times now, and would not think of using another company. With each home that I have had this contractor install an alarm he's been exceptional!

Kathleen L – Fishers, IN

Kirk responded promptly, arrived for the appointment precisely on time and was very helpful in explaining alternatives and making suggestions. He seemed to be quite interested in helping and in making sure we got what we wanted and needed. He prepared a detailed quote. We decided to go with Guardian based on the quote (even though it was higher, it covered more) and based on the sense that Guardian would provide the service that we wanted. The installer arrived on time, was very professional and got the system operating. He gave me a thorough tutorial on the operation of the system.

Steve D – Indianapolis, IN (North)

We called Kirk Booher to see about a security system. He came to the house that day. He was very knowledgeable about his product and spent the time needed to explain it to us. He toured the home and made suggestions and recommendations. He did not push us to get more of a system than we needed. The installation was done a week later. John was prompt and worked all day to install it. He cleaned up and prevented messes. He was thorough and explained what he was doing as needed. He made sure that I understood the alarm when he was finished.

Dave and Marylee P – Indianapolis, IN (Northwest)

Everything went well. Kirk helped us pick out the best system for our particular home. Installation took approx 6 hours. The installer was very nice and professional. We have found the system to be very user-friendly.

April P – Indianapolis, IN (East)

The company representative was very professional and explained all the options we had for alarming our doors and windows. A few days later the technician came to our house and installed the equipment. It took about 6 hours to complete the work and after he finished the tech spent a great deal of time explaining to me how the alarm system worked, how to operate the key pads, etc. He was very knowledgeable. A few weeks later we decided to have another key pad installed and the company representative was very helpful and got a tech out to my house to install this additional keypad. Overall, things went very smoothly with this company and all the various people we interacted with from Guardian. I would highly recommend Guardian if you are looking for an alarm company for your home.

Richard and Cindy B – Carmel, IN

Kirk came on time. We discussed what we wanted and what was available. We decided to have an additional control panel, voice link, smoke sensor, medical panic button remote, and remote key access installed. We used the coupon savings offered through Angie's List to help offset the extra cost. The installer, Mitch (?) was very good and very friendly. He completed the job in one afternoon and was so careful about the house.

Barbara B – Indianapolis, IN (Northwest)

We received a visit from our salesperson, Kirk, on Tuesday evening. He came to our home in the evening to accommodate my husband and me. He took a lot of time with us to assess our needs, walked through our house, made recommendations, and gave us several options. After we decided what we wanted, he scheduled the installation for the following Thursday. Our Guardian installer, Duwon, was punctual, professional and courteous. He was at our home from 8:00 am to 3:30 pm. Kirk also stopped in during the early part of the day to walk Duwon through the house and to go over the spec's to make sure everything was done properly.

Betsy L – Indianapolis, IN (Broadripple)

Kirk came out to our house to give a presentation and an estimate on an evening when my husband and I were available after work. He thoroughly explained the system and monitoring, as well as the alarm panel. He was very professional and able to answer all our questions. He did a walk through of our home and was able to recommend a system that fit our needs. He took into consideration the kind of protection we were looking for, as well as the fact that we have pets in our home. The price for the installation was very reasonable. The install went smoothly. The installer was on-time, courteous and very helpful. After connecting the system to the phone line, he made sure our internet was back up and running and made sure any mess he made was cleaned up.

Heather H – Indianapolis, IN (East)

Kirk is great! I called to schedule an appointment and he was able to come by that very same afternoon. He met with my husband and I and explained the various options available to us and did a walk through of our house to make recommendations on what would be the best use of our budget. We especially liked that we could tie the system into our cell phone and not have to have a land line installed for very little extra cost each month. Installation was scheduled for two weeks later and the guys showed up on time, cleaned up after themselves and were gone within a few hours. Kirk encouraged us to call anytime we have questions and I feel very comfortable with the security options we went with. Hopefully we'll never have to really use them!

Shelly T – Indianapolis, IN (Broadripple)

The whole process was fantastic. There was a sense of urgency on my part as there had been an issue in my neighborhood. Kirk was able to show up the day I called (2 days before Xmas) and worked up the estimate that day. They were able to fit my install in as we were leaving for vacation right after new years. The installer was great - stayed until 8pm that night to get everything just right. I was very happy with everything.

Molly R – Indianapolis, IN (Avalon Hills)

The process was very quick. I met with Kirk Booher one evening to discuss in detail a proposed plan to secure my home. The price and equipment available were very competitive. After interviewing three different companies, I thought Guardian was the best fit. The alarm system was installed the next week. The men that came out were clearly knowledgeable and were able to wire parts of the system in discreet places through the house. They also spent time training me to use the system.

Susan W – Carmel, IN

They are very knowledgeable and courteous. The service men are very professional

Susan O – Zionsville, IN

We were very happy with the work that this company did for me. They came out & gave us an estimate & explained what they did & why they did it as well. They had very fair prices & they helped us resolve some prior issues as well.

Margaret C – Avon, IN

I really like them. Whenever I open the door and forget to turn the alarm off, they call within a minute or two. I have never had a problem and I've been with them for 2+ years. I will always use them.

Sharon E – Indianapolis, IN (South)

We went with Guardian because our sales person seemed to be the most straight forward. I am happy with our decision and have not had any major issues.

Tracy and Dan P – Carmel. IN

Guardian was prompt, knew their stuff, and had our damaged alarm system up and working in no time. They had to replace all the door connections that were shorted by lightening and added a keypad in our master upstairs. Great work.

Theresa W – Zionsville, IN

Excellent. Kirk scheduled a meeting shortly after we contacted him. He clearly explained the options he recommended to meet our needs. The installers were very professional and answered questions patiently. Contacts with the customer service office were very pleasant. The CSR was friendly and answered further questions thoroughly. This is clearly a company that wants to serve its customers!

Carole H – Fishers, IN

They did good job! The technicians were fine. They have responded when I have needed to call them.

Dorothy G – Indianapolis, IN (Northside)

It went very well. Kirk Booher was very responsive and met at our convenience. He was thorough in his explanations and not pushy about things we weren't interested in.

Melodye G – Indianapolis, IN (Southside)

Installers were courteous and prompt. They installed our system flawlessly and it is still working great today. The quote was accurate as in (no surprises). We were so impressed that when we inherited some property in Dec. 2007 we called Mr. Booher again for a system. This transaction went as smoothly as the first one. We now have both systems up and running and feel very secure when away (or at home). It's rare these days to find companies that really live up to their claims. I salute Guardian and Mr. Booher for GREAT service!  It is very rare to find a company that lives up to it word. Peace of mind is very important when the safety of your family and property is on the line.

Hardin C – Indianapolis, IN (Northeast)

We had estimates and home visits from three different companies and Guardian by far had the best equipment and customer service. Kirk was very helpful in planning and laying out the system (the competitors seemed less interested in the system and more in making a quick sale) and has been very attentive. Overall the project went very well.

Scott F – Indianapolis, IN  (Northside)

They are wonderful. Anytime the alarm goes off they are immediately right there to take care of the problem. Their customer service is great. Also their billing is very convenient and I am happy with it. Everything about them is great!

Kimberly S – Indianapolis, IN (Westside)

Great. He was very professional & knowledgeable about his products & what would work for us. We even changed the contract after he left with no hitches.

Chris C – Greenwood, IN                   

Kirk Booher did an excellent job of reviewing our current system and preparing an estimate to change. He showed up on time and was very professional. The installers were excellent. Everything installed seems to be working properly.

Larry S – Indianapolis, IN (Westside)

Kirk Booher is an outstanding representative for the company. He sets a new standard for customer service. I called (after an unfortunate burglary in my home) and Kirk came to my house the next evening and reviewed all of their capabilities as a company. He made some recommendations to update my current system and the system was installed the following week. The installers were professional and diligent and stayed late to make sure everything was working properly. Great company - great service.

Kelly S – Indianapolis, IN (Meridian Kessler)

Excellent service! Kirk patiently walked us through the equipment we would need, how the service would work, and assured us that he could work with our existing equipment. He was very factual and did not try to scare or push us into additional features. We felt he was incredibly honest and focused on providing value to us. A week or so later, his technicians arrived at the very beginning of the three hour block we were given, installed the additional equipment including a new alarm horn because they felt our existing one was not loud enough (but didn't charge us for it!), and walked us through the operation of the system. They were very thorough and made sure to answer all of our questions. Finally, Kirk sent us a handwritten thank you note and called us to make sure we were completely satisfied. We were extremely pleased with the whole experience!

Jeff J – Carmel, IN

I was a bit uneasy during the install as I knew holes would have to be cut into my very old plaster walls but I worried for nothing. The installers did an incredible job and even cleaned up the plaster dust before leaving. During the next few weeks, I did set off my alarm once by mistake....I opened my front door during a storm to secure an outside screen door and when I came back into my house, the sirens were going off. Nine seconds later the company called to see if I was OK or needed help....which answered the question in the back of my mind whether anyone was really monitoring me! I think a 9 second response time is outstanding! So far I have been extremely pleased with my decision to choose Guardian.

Susan J – Indianapolis, IN (Southside)

Kirk Booher was extremely professional, knowledgeable, and prompt. He was much more of a consultation expert than a salesman, meaning that he had answers to all of our questions and was never trying to push products on us. This company has a solid infrastructure and a good product. The installation team was also professional, on-time, and knowledgeable. I did a lot of research on local alarm companies (even had another come to the house and present) and I know we made the right choice in choosing Guardian. Their staff and their service left nothing to desire.

Andrew, E – Carmel. IN

Some glitches but they are very helpful and prompt in sending people out to troubleshoot.

Debra Lyon – Carmel, IN

We have used him for two homes and our business we have been very pleased with his service They came on time did what they told us and if there are any questions he is most helpful. I have referred Kirk with Guardian to many people that need an alarm system.

Debbie B – Mooresville, IN

Excellent. I called them on Saturday morning and Kirk was at our house that afternoon. He went through the different The price after that was less than what I was paying at my last house and Guardian does not outsource the monitoring. We wanted to get a technician out to our house within two weeks and Kirk made this happen - despite being down two technicians!

Jonathon S – Zionsville, IN

Excellent! I had expected holes and damage to the walls since the house had not been pre-wired. Yet, Jacob's professional installation was perfect. There was not a single hole, mark or mess left as a result of his professional installation.

Doug Elmore – Avon, IN

Kirk, the salesman, was able to come to my house within a few days of my initial call. He was polite and on time. Then I had some additional questions, and he came back and answered all my questions and basically re-did my estimate to accommodate my newly discovered requirements. No problem to re-do what he had already done, and very helpful in the decision making process. The installer was especially polite and helpful. He arrived at my home at the beginning of the window they provided, and did his work within the amount of time they told me it would take. He was helpful and neat. He cleaned up after himself and provided excellent training on how to use the system. Subsequent calls from the company have been equally helpful.

Mona, L – Indianapolis, IN

KIRK, THE SALESMAN, WAS PROFESSIONAL & LED ME THROUGH THE PROCESS NICELY. I FELT I GOT A GOOD DEAL & WAS HAPPY KIRK FOLLOWED UP AFTER THE INSTALLATION. THEIR INSTALLERS ARE ALL EMPLOYEES & CLEAN CUT. THE TWO GUYS WHO WORKED ON OURS HAVE BEEN WITH THE COMPANY OVER 5 YRS. I HIGHLY RECOMMEND THEM & HAVE NO REGRETS.

Broadripple Lock – Indianapolis, IN (Broadripple)

THEY WERE ABLE TO USE OUR EXISTING SYSTEM AND ADDED ADDITIONAL FEATURES. KIRK WAS GREAT TO WORK WITH AND WAS ABLE TO WORK WITH US ON THE PRICING. THE INSTALL WAS GREAT TOO. HE SPENT A GREAT DEAL OF TIME MAKING SURE THE NEW EQUIPMENT WORKED WITH OUR NEW SYSTEM.

Judy W – Indianapolis (Northside)

THEY DID WHAT THEY SAID THEY WERE GOING TO DO AND THEY DID IT QUICKLY. THEY ALSO OFFERED A GOOD PRICE. I WAS HAPPY WITH THE WORK AND WOULD USE THEM AGAIN.

Joey and Sarah – Indianapolis, IN (Northside)

KIRK, THE SALES REP, WAS ON TIME AND HELPFUL. DIDN'T TRY TO SELL ME ANYTHING I DIDN'T WANT. THEY CALLED AHEAD THE DAY THE SYSTEM WAS INSTALLED AND WERE ON TIME. THE INSTALLER WAS VERY HELPFUL, AND FIXED A COUPLE OF EXISTING SENSORS ON THE WINDOWS THAT WERE NOT WORKING WITH NO ADDITIONAL CHARGE.

Joseph D – Carmel, IN

WE RECEIVED SERVICE THE SAME WEEK. THEY CAME OUT ON A FRIDAY EVENING FOR OUR CONVENIENCE. THEY GAVE US THE SIGN AND STICKERS FOR OUR HOME BEFORE THE ALARM WAS INSTALLED.

David Sears – Indianapolis, IN